Posted by on 14 August 2014 11:59 AM When your problem has been solved by Helpdesk Support, the ticket status will be modified to 'Solved & Waiting for Closing', and the Helpdesk Support will ask you to close the ticket. You can close your Helpdesk Ticket using email by typing ---close--- in the body of your email reply (NOTE: no need to write it in red).
After you send the email, your ticket with ID specified in the email Subject will automatically be closed. After the ticket has been closed, there will be an automatic email asking you to fill in a simple survey. Please click the web link to go to the survey and provide rating of our services. Your comment is appreciated, but it is not mandatory.
All the examples below are correct and will close the ticket ID: • I have tested the solution you provide and the problem is now gone. Please ---close--- Thanks User Name • Please ---close--- this ticket. • ---close--- The examples below are wrong because there is no ---close--- code that the helpdesk system can use to close the ticket: • Please close this ticket. • close NOTE: After you close the helpdesk ticket, the ticket may not be reopened.
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